Effective Date: 20 September 2024

At Joziba, a brand owned by M & RK ENTERPRISES, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your product, we offer a clear and fair return and refund policy. Please read the following guidelines carefully.

1. Returns

If you are not satisfied with your purchase, you can return the item under the following conditions:

• Return Period: You may return any item within 7 days of receiving the product. After this period, we cannot accept returns.
• Eligible Products: Items must be unused, undamaged, and in their original packaging with all accessories and documentation included.
• Non-Returnable Items: Custom or personalized items, clearance or sale items, and items marked “non-returnable” at the time of purchase are not eligible for return.

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Send an email to our customer support team at info@joziba.in with your order number and reason for return.
2. Approval: Once your return request is approved, we will provide you with the return shipping details.
3. Shipping: Return the product in its original packaging. You are responsible for paying return shipping costs unless the item was damaged or defective on arrival.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@joziba.in . We may ask for photos of the damage or defect to assess the situation.

• Replacement: In case of damage or defect, we will offer a replacement at no additional cost to you.
• Refund: If a replacement is not available, we will issue a full refund, including any applicable shipping fees.

4. Refunds

Refunds are issued under the following conditions:

• Refund Method: Refunds will be processed to the original payment method used during the purchase.
• Processing Time: Refunds are processed within 5 business days after receiving and inspecting the returned item.
• Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item shows signs of use or is not in its original condition).

5. Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
• Non-Refundable Shipping Fees: Shipping costs incurred during the original purchase are non-refundable unless the return is due to our error (defective product, wrong item, etc.).

6. Exchanges

If you wish to exchange an item for a different variant, please initiate a return for the original product and place a new order for the desired item. The return process for the original item will follow the terms outlined above.

7. Late or Missing Refunds

If you have not received a refund yet, follow these steps:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as it may take some time before the refund is posted.
3. If you have done all of this and still have not received your refund, please contact us at info@joziba.in.

8. Contact Information

For questions regarding returns, refunds, or exchanges, please reach out to us:

Email: info@joziba.in
Phone: +91-9818509131
Address: A-11, Pandav Nagar, Delhi- 110092